The following provisions apply to all services, advice and data media of Enterprise Europe Network Brussels, consortium between hub.brussels and the Chamber of Commerce of Brussels.
All users shall be assumed to have taken note of, understood and implicitly accepted these provisions and submit to them.

1. DISCLAIMERS

  • 1.1. General data media
    Enterprise Europe Network Brussels exercises the utmost care in choosing its sources so as to provide, as far as possible, information that is reliable, complete and up-to-date in its various data media (websites, publications, leaflets, etc.).
    If Enterprise Europe Network Brussels were to detect errors or if errors were pointed out to it, it would ensure that these were corrected as quickly as possible. However, neither Enterprise Europe Network Brussels nor any of staff members assumes any responsibility whatsoever for the accuracy and quality of these data and this information.

    These data media:

    • are not necessarily complete, exhaustive, accurate or up-to-date;
    • refer if necessary to external sources over which Enterprise Europe Network Brussels has no control;
    • in no way constitute an expert opinion on the subject in question.
  • 1.2. Personalised information and advice services

    All Enterprise Europe Network Brussels’s personalised information and advice services depend on:

    • analysing the needs of the customer as these are communicated and described by the latter to Enterprise Europe Network Brussels staff;
    • researching the data and information most likely to meet the needs of the customer in the most reliable, complete and up-to-date sources.

    Enterprise Europe Network Brussels endeavours to provide these personalised information and advice services with all the professionalism and seriousness one might expect of it. However, the quality of these services depends directly on elements of information and assessment that are beyond the control of Enterprise Europe Network Brussels. Neither it nor any of its staff members can therefore be held responsible for the accuracy and quality of the information and advice provided.

  • 1.3. Use of information by the customer

    Enterprise Europe Network Brussels can neither control nor influence the way in which the customer uses or understands the information it has provided. As a result, Enterprise Europe Network Brussels shall in no way be held responsible for damage, be it direct, indirect, accidental or specific, of any kind whatsoever (loss of earnings, loss of opportunity, damage caused by negligence or forgetfulness, writing, interpretation, reference and distribution) caused by or related to knowledge or use of the available information.

  • 1.4. Availability of information

    Enterprise Europe Network Brussels attempts wherever possible to avoid technical difficulties in the provision of its information and advice. It cannot be held responsible for damage or losses which may arise out of possible disturbances or interruptions to or errors in the provision of this information and advice (interruption to work, damage to programs or equipment, etc.); any request for financial compensation is therefore ruled out.

2. PROTECTION OF PRIVACY

Enterprise Europe Network Brussels takes all possible measures aimed at protecting your privacy as far as possible and satisfying the standards laid down by the law on the protection of privacy (the « Loi sur la Protection de la Vie Privée ») with regard to the processing of personal data.

  • a) Your personal details

    The personal information supplied to Enterprise Europe Network Brussels as part of a subscription to a newsletter, a request for information or an order for services or publications is gathered in a database and verified by Enterprise Europe Network Brussels.

    This information is used exclusively to answer your request and provide you with an efficient service, as well as to keep you informed of Enterprise Europe Network Brussels’s products, services and actions. It is not used to identify you when you visit Enterprise Europe Network Brussels’s website, is not transmitted, lent out or sold to third parties, either wholly or in part, and is not used for commercial purposes.

  • b) Modifying your personal details

    All users who prove their identity are entitled at any time to consult the information collected about them, after having made a written request. Incomplete or inaccurate information can thus be continually completed, corrected or deleted. If you wish to view your personal details, simply contact Enterprise Europe Network Brussels by mail (bene@hub.brussels or international@beci.be) or by letter (hub.brussels, Chaussée de Charleroi 110, 1060 Brussels or BECI, Avenue Louise, 500 – 1050 Brussels).

  • c) Other data – cookies

    Enterprise Europe Network Brussels also collects data of a non-personal nature. This information is used to analyse public statistics, such as examining the most commonly used browser, with the aim of improving the services offered by Enterprise Europe Network Brussels.

    Finally, information is collected in log files. This information may be used for internal purposes, such as analysing traffic and profiles, to be able to adapt the services offered even more precisely to the needs of users.

    Enterprise Europe Network Brussels website does not use cookies. Cookies are small files of information which your browser stores on your computer’s hard disk.

  • d) About communications by e-mail

    The information contained in an e-mail (including attachments) is confidential and reserved for the exclusive use of the recipients of this mail. If you are not the recipient, you should be aware that you may not divulge, reproduce or make use of this information for yourself or any other person. If you have received an e-mail in error, you are asked to inform the sender of this immediately and to delete the e-mail message from your computer.

    If in the future you no longer wish to receive e-mails from Enterprise Europe Network Brussels, simply let us know.

  • e) About communications by telephone

    If you have used our services, it is possible that we might contact you by telephone as part of a customer satisfaction study. You may also be contacted to receive information on our products or seminars. If you do not wish to receive such calls, simply let us know.

3. COPYRIGHT

All elements (images, texts, comments, formatting, logos, databases, programs, etc.) reproduced in data media are reserved by way of copyright.

Unless specified to the contrary, the reproduction of content is permitted, on the express condition that:

  • the source is cited and appears on all pages;
  • the content is used only for information purposes;
  • the content is not modified.

However, prior authorisation is always required for the reproduction or use of multimedia information (images, sounds, software, etc.).

4. CREATING A HYPERLINK

It is only possible to create a hyperlink from any website to Enterprise Europe Network Brussels site after having first contacted Enterprise Europe Network Brussels and obtained its express permission. The complete URL address of Enterprise Europe Network Brussels’s website in question must be clearly visible.

Enterprise Europe Network Brussels is not responsible for divulging third-party information files linked to its web pages. This link in no way implies the validation of these files and does not signify the existence of collaboration between Enterprise Europe Network Brussels and the administrators of this other site.

Enterprise Europe Network Brussels website may contain hyperlinks to other sites. Under no circumstances, however, can Enterprise Europe Network Brussels be held responsible for the content of these other sites, nor the products or services on offer there.

Enterprise Europe Network Brussels reserves the right to shut down any hyperlink at any time.

5. DISPUTES

Any dispute or action relating to the subject addressed on the present website is governed by Belgian law. Users undertake to submit to the exclusive jurisdiction of the Court of Brussels, without prejudice to the right of Enterprise Europe Network Brussels to summon before any other competent court.

Enterprise Europe Network Brussels reserves the right to modify the present web page at its own discretion, without having to answer for the consequences of this modification. Problems may be reported to the site administrator at any time.

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